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Terms and Conditions
Please read these terms and conditions carefully, and print and keep a copy of them for your reference.
Making a contract with us
When you place an order with us, you are making an offer to purchase goods subject to our terms and conditions. These terms and conditions do not affect your statutory rights.
You must be over 18 years of age to order from Go-electrical and delivery must be made within the UK.
How to place an order
Please see our buying online section for information on how to place an order online or alternatively call our helpful and friendly sales team on 0844 249 1001 who will be more than happy to take the order over the telephone.
Delivery
Most deliveries from Go-Electrical are subsidised free of charge in Mainland UK.
Extra charges may apply for the following post-codes:
AB, IV, KW, PA, PH, HS, KA, ZE, BT, Isle of Man, Isle of Wight, Channel Islands and Republic of Ireland.
Extra charges may apply for the following post-codes:
AB, FK, IV, KW, PA, PH, HS, KA, ZE, BT, Isle of Man, Isle of Wight, Channel Islands and Republic of Ireland.
For large appliance deliveries to these postcodes additional charges may apply. If you are purchasing a large appliance such as a fridge, freezer, washing machine etc we recommend you call us to get an accurate delivery quote.
For a delivery quote please email sales@go-electrical.co.uk with the product(s) you are looking to order and your delivery post-code.
Please note: we do not ship outside of the UK.
Delivery times and schedules vary depending on where they are being shipped from - for full details please see the delivery section of the website.
If an item is out of stock for a long period of time we will inform you by email of an expected delivery date. If this is not acceptable we will inform you of an alternative item or you may cancel the order.
Cancellation and Returns
If possible any damages should be noted on the delivery note. Please inform us of any damages, shortages or incorrect items promptly by emailing customersupport@go-electrical.co.uk or writing to us.
For more information on our returns policy, including no fault and faulty returns please see our returns section.
Prices and Payment
All prices are inclusive of VAT at the current rate unless otherwise stated. Prices quoted are correct at the time of entering information. We reserve the right to change prices and specification or withdraw any item on the website at our discretion without prior notice. We will not be liable to you or anyone else for withdrawing an item from the website or refusing to process an order. However, this will not affect any order that have been accepted and therefore dispatched.
Credit/debit cards will be charged at the time of ordering. Cheques can be made payable to Go-electrical, Market Place, Settle, North Yorkshire, BD24 9EF.
Pricing errors - in the event that our products are listed at the wrong price due to typing errors or incorrect pricing information from our suppliers we have the right to refuse or cancel any orders placed.
Complaints
All complaints should be emailed to customersupport@go-electrical.co.uk. Each complaint will be dealt with individually and we will attempt to resolve the problem within 5 working days.
