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Terms and Conditions

Please read these terms and conditions carefully, and print and keep a copy of them for your reference.


Making a contract with us

When you place an order with us, you are making an offer to purchase goods subject to our terms and conditions. These terms and conditions do not affect your statutory rights.
You must be over 18 years of age to order from Go-electrical and delivery must be made within the UK.


How to place an order

Please see our buying online section for information on how to place an order online or alternatively call our helpful and friendly sales team on 0844 249 1001 who will be more than happy to take the order over the telephone.


Delivery

Most deliveries from Go-Electrical are subsidised free of charge in Mainland UK.

Extra charges may apply for the following post-codes: 
AB, IV, KW, PA, PH, HS, KA, ZE, BT, Isle of Man, Isle of Wight, Channel Islands and Republic of Ireland.

For large appliance deliveries to these postcodes additional charges may apply. If you are purchasing a large appliance such as a fridge, freezer, washing machine etc we recommend you call us to get an accurate delivery quote.

For a delivery quote please email sales@go-electrical.co.uk with the product(s) you are looking to order and your delivery post-code.

Please note: we do not ship outside of the UK. Larger appliances may be sent on a 2-3 working day doorstep pallet delivery service, please be aware that this service is not available to Highlands or Islands.

Delivery times and schedules vary depending on where they are being shipped from - for full details please see the delivery section of the website.

If an item is out of stock for a long period of time we will inform you by email of an expected delivery date. If this is not acceptable we will inform you of an alternative item or you may cancel the order.

Damaged in transit: If possible any damages should be noted on the delivery note. Please inform us of any damages, shortages or incorrect items as soon as you are made aware by emailing customersupport@go-electrical.co.uk or writing to us. Photographic evidence of damage will need to be provided where possible. Please report all damages prior to use - Please be aware that if returning an item as “damaged” then all items received back to ourselves should be unused. Unfortunately if the item is found to have been used on return then you will be liable for costs incurred in replacing the item.

 

Cancellation and Returns

If possible any damages should be noted on the delivery note. Please inform us of any damages, shortages or incorrect items promptly by emailing customersupport@go-electrical.co.uk or writing to us.
For more information on our returns policy, including no fault and faulty returns please see our returns section.


Prices and Payment

All prices are inclusive of VAT at the current rate unless otherwise stated. Prices quoted are correct at the time of entering information. We reserve the right to change prices and specification or withdraw any item on the website at our discretion without prior notice. We will not be liable to you or anyone else for withdrawing an item from the website or refusing to process an order. However, this will not affect any order that have been accepted and therefore dispatched.

Credit/debit cards will be charged at the time of ordering. Cheques can be made payable to Go-electrical, Market Place, Settle, North Yorkshire, BD24 9EF.

Pricing errors - in the event that our products are listed at the wrong price due to typing errors or incorrect pricing information from our suppliers we have the right to refuse or cancel any orders placed.

Refunds are processed on a weekly basis but please be aware by law refunds will be processed within a period of 30 days. Please note that we will not be held responsible for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.


Complaints

All complaints should be emailed to customersupport@go-electrical.co.uk. Each complaint will be dealt with individually and we will attempt to resolve the problem within 5 working days.

 

Please be aware that we may use the email address provided at the point of order to contact you with offers and promotions. We will not pass your contact information on to any other companies.

 

Euronics Limited Agency Items

J W Garnett, trading as Go-Electrical, is an agent for Euronics Limited. Some items from our product range are sold subject to the terms of our agreement with Euronics Limited. These items, referred to as 'Agency’ items or models, are subject to the following criteria:

  • Agency items must be sold at a price determined by Euronics Limited
  • Agency items must be purchased in GBP (£), not Euros (€)
  • Agency items must only be shipped within the territory of the United Kingdom of Great Britain, Northern Ireland and Channel Islands

All 'Agency' items are clearly labelled with the following graphic, immediately above the product description.

 

Euronics Agency Model - Sold as an agent for Euronics Limited